Laayo (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share information when you use:
(collectively, the “Platform”).
The Platform is operated by Laayo Services Private Limited, a company duly registered in Nepal with Taxpayer Identification Number (TIN): 623551868.
Services are currently available across Central Jhapa, unless expanded by Laayo.
By accessing or using the Platform, you consent to the practices described in this Privacy Policy.
We may collect the following categories of information:
We use collected data to:
We only share information where necessary to operate the Platform:
User order details required for order preparation and fulfillment.
Delivery address, phone number, and order details needed to complete deliveries.
Including:
All service providers are contractually required to protect your data.
We may disclose information if required by:
In case of merger, acquisition, restructuring, or asset sale, data may be transferred.
We do NOT sell or rent personal data to third parties.
Payments may be processed through secure third-party providers.
Laayo:
Vendors and Delivery Partners authorize Laayo to collect payments on their behalf and deduct applicable commissions and fees.
Approved refunds are processed securely to the original payment method or wallet.
GPS location may be used to:
Location tracking is mandatory during active deliveries for:
Location data is used strictly for service-related purposes.
We may use cookies and similar technologies to:
Users may disable cookies in browser settings, though some features may not function properly.
We implement industry-standard security measures, including:
Access to personal data is restricted to authorized personnel only.
Users are responsible for maintaining the confidentiality of their login credentials and OTPs.
We retain personal data:
Users may request account deletion via:
📧 support@laayo.com.np
(Subject to legal and regulatory requirements.)
The Platform is not intended for children under 13 years of age.
We do not knowingly collect personal data from children.
Parents or guardians may contact us to request deletion if needed.
Data is stored on secure servers selected by Laayo Services Private Limited.
If international data transfers occur, appropriate safeguards will be implemented.
You may have the right to:
Requests can be sent to:
📧 support@laayo.com.np
The Platform may contain links to third-party services.
Laayo is not responsible for their privacy practices. Users should review third-party policies separately.
We may update this Privacy Policy from time to time.
Updates will be posted on the Platform with a revised “Last Updated” date.
Continued use of the Platform constitutes acceptance of the updated policy.
📧 General: info@laayo.com.np
🛠 Support: support@laayo.com.np
⚠ Serious Issues: admin@laayo.com.np
🏪 Partnerships: partners@laayo.com.np
💸 Payment Issues: payments@laayo.com.np
By using Laayo’s Platform, you confirm that:
