Laayo (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share data when you use Laayo’s User App & Website, Vendor App, Delivery Partner App, and Vendor Portal.
By using Laayo, you consent to the practices described in this Privacy Policy.
When you use Laayo, we may collect the following types of information:
Name, phone number, email address.
Delivery address, GPS location, and order history.
Payment details (wallet, bank, card, or online gateway, when applicable).
Device details (IP address, OS, browser, mobile device identifiers).
Business name, license documents, PAN/VAT details.
Owner/representative name, phone number, and email.
Bank account details for payouts.
Product listings, sales history, and performance data.
Name, citizenship ID, driving license, and contact details.
Vehicle details (registration number, insurance, documents).
GPS location during active deliveries.
Earnings, shift history, and performance data.
We use the collected information for:
Processing and delivering customer orders.
Vendor and Delivery Partner onboarding, verification, and payouts.
Improving app performance, user experience, and support.
Fraud prevention, risk assessment, and dispute resolution.
Sending service updates, promotions, and notifications.
Complying with legal and regulatory requirements in Nepal.
Laayo may share your information in limited circumstances:
With Vendors: Your delivery details for fulfilling orders.
With Delivery Partners: Your delivery address and contact for order delivery.
With Service Providers: Payment gateways, SMS/email providers, hosting partners.
For Legal Reasons: When required by law, court order, or government request.
Business Transfers: In case of merger, acquisition, or restructuring.
We do not sell or rent your personal data to third parties.
Payments are processed via secure third-party gateways.
Laayo does not store full card, wallet, or bank account details.
Vendors and Delivery Partners authorize Laayo to collect payments on their behalf.
Refunds (if applicable) are processed securely to the original payment method or wallet.
Users: GPS is used to improve delivery accuracy.
Delivery Partners: Location tracking is mandatory while on shift for route optimization and customer tracking.
Location data is not shared publicly and is only used for service-related purposes.
Laayo may use cookies and similar technologies to:
Improve user experience.
Analyze traffic and app performance.
Store login preferences.
Users can disable cookies in their browser, but some features may not function properly.
We use encryption, secure servers, and access controls to protect your data.
Despite our efforts, no system is 100% secure. Users are encouraged to safeguard their login credentials.
In case of a data breach, we will notify affected users and authorities as required by Nepali law.
User, Vendor, and Delivery Partner data is retained as long as accounts remain active.
Transactional and financial records may be stored longer for compliance with Nepali tax and legal requirements.
You may request deletion of your account by contacting support@laayo.com.np, subject to regulatory obligations.
Laayo is not intended for children under 13 years of age.
We do not knowingly collect data from minors.
Parents/guardians who believe their child has created an account should contact us for deletion.
Laayo currently operates in Nepal and stores data within servers used by our hosting providers (e.g., DigitalOcean or other secure providers).
In the future, if data is transferred internationally, appropriate safeguards will be applied.
As a user, vendor, or delivery partner in Nepal, you have the right to:
Access the data we hold about you.
Request corrections to inaccurate or incomplete data.
Request deletion of your personal data (subject to regulatory requirements).
Opt-out of promotional communications.
File a complaint with Nepali authorities if you believe your privacy rights are violated.
Laayo apps or website may contain links to third-party sites.
Laayo is not responsible for the privacy practices of external sites or services.
Laayo may update this Privacy Policy from time to time.
Updates will be posted on the platform with a revised “Last Updated” date.
Continued use of the platform after changes means you accept the updated policy.
If you have any questions, concerns, or requests about this Privacy Policy, contact us:
📧 General Information: info@laayo.com.np
🛠 Support: support@laayo.com.np
⚠ Serious Issues: admin@laayo.com.np
🏪 Join us: partners@laayo.com.np
💸 Payment Issues: payments@laayo.com.np
By using Laayo’s apps and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
