Welcome to Laayo. These Terms & Conditions (“Terms”) govern your use of the Laayo platform, including the User App & Website, Vendor App, Delivery Partner App, and Vendor Portal (collectively, the “Platform”). Laayo is operated as a registered in Nepal, and services are currently available in the Birtamod area only.
By creating an account, downloading our apps, or accessing our services, you agree to these Terms. If you do not agree, you may not use Laayo.
Laayo is a technology service that connects Users (customers), Vendors (stores, restaurants, pharmacies, businesses), and Delivery Partners (individuals providing delivery services).
Laayo itself does not manufacture, own, or stock products. Vendors are fully responsible for the quality, safety, legality, and availability of their products.
Delivery Partners operate as independent contractors, not employees, of Laayo.
Laayo provides a marketplace and logistics solution, acting as a facilitator between parties.
Users must be at least 15 years old to create an account.
Vendors must hold valid business licenses, tax registrations, and compliance certificates where applicable.
Delivery Partners must hold a valid driving license, citizenship, and vehicle documents.
Accounts created with false, incomplete, or misleading information may be suspended or terminated.
You must register with accurate information (name, contact, email, delivery address, etc.).
You are responsible for safeguarding your login credentials.
You agree not to share, sell, or transfer your account.
Laayo is not liable for unauthorized account access due to your negligence.
Multiple accounts for fraudulent activities are strictly prohibited.
By using Laayo, you agree to:
Access the platform only through official apps or website.
Use the services solely for lawful purposes.
Not interfere with or disrupt the platform (hacking, reverse-engineering, bots, or scraping).
Respect intellectual property rights of Laayo and vendors.
Ordering and delivery of groceries, food, pharmacy items, and parcels.
Real-time order tracking.
Cash on Delivery (COD), Wallet, and Online Payments (where enabled).
Vendor onboarding and business growth tools.
Delivery Partner earnings, incentives, and payout systems.
Users must provide correct delivery addresses and be available to receive orders.
Payment must be completed via COD, wallet, or supported gateways.
Misuse of promotions, fake orders, or harassment of vendors/delivery partners is prohibited.
Users may cancel orders only before vendor acceptance or preparation.
Refunds, if applicable, follow Laayo’s Refund Policy.
Vendors must:
List accurate product details and prices.
Maintain product quality, safety, and compliance with Nepali law.
Pack items securely for safe delivery.
Update stock availability regularly.
Vendors may not:
Sell illegal, restricted, counterfeit, or expired items.
Cancel confirmed orders without valid reason.
Vendor payouts are subject to deductions of Laayo’s commission and service fees.
Laayo reserves the right to delist vendors for violations.
Delivery Partners must:
Possess a valid license and roadworthy vehicle.
Drive safely and follow traffic laws.
Deliver orders within estimated timelines.
Treat users and vendors with respect.
Delivery Partners may not:
Misuse customer/vendor information.
Engage in fraud, theft, or order tampering.
Laayo may impose penalties, deduct payments, or terminate accounts for misconduct.
All prices shown on the User App/Website are inclusive of applicable taxes (where required).
Laayo reserves the right to introduce dynamic delivery charges or surge pricing.
Vendors and Delivery Partners authorize Laayo to collect payments on their behalf and deduct commissions before settlement.
Users agree to pay the final billed amount, including delivery fees and applicable taxes.
Users may cancel before vendor confirmation. After confirmation, cancellation requests may not be honored.
Refunds will be processed within 7–14 business days to the original payment method or wallet.
Laayo may refuse refunds for:
Change of mind.
Delays caused by external conditions (traffic, weather, strikes).
Incorrect information provided by the user.
Delivery timelines are estimates only.
Laayo is not responsible for delays beyond its control.
Failed deliveries due to user unavailability may still incur charges.
Delivery Partners are instructed to handle items safely, but Laayo does not guarantee condition once items leave vendor premises.
Promotional offers, coupon codes, and referral bonuses are discretionary.
Laayo may modify or withdraw offers at any time without prior notice.
Fraudulent use of promotions may result in account suspension and reversal of rewards.
Fake orders, fake reviews, or identity fraud.
Attempting to bypass Laayo’s payment systems.
Using the platform for illegal activities.
Spamming, phishing, or transmitting malware.
All trademarks, logos, software, and content belong to Laayo.
You may not copy, modify, or distribute Laayo’s platform without written consent.
Laayo collects personal data (name, contact, address, GPS location, payment details).
Data is used strictly for service delivery, fraud prevention, and platform improvement.
Laayo does not sell or rent data to third parties.
Location services are mandatory for Delivery Partners.
For full details, see the Laayo Privacy Policy.
Laayo provides the platform “as is” without warranties.
Laayo is not responsible for:
Quality or safety of vendor products.
Delays, damages, or losses caused by vendors or delivery partners.
Force majeure events (strikes, natural disasters, government actions).
Laayo’s maximum liability is limited to the value of the disputed order.
Laayo may suspend or terminate accounts for:
Violating these Terms.
Fraudulent, abusive, or illegal activities.
Misuse of platform features.
Terminated accounts may lose pending rewards, commissions, or balances.
Users, Vendors, and Delivery Partners must first attempt to resolve complaints with Laayo support.
If unresolved, disputes shall be governed by Nepali law and resolved in the courts of Jhapa District.
Laayo may update these Terms at any time.
Updated Terms will be posted on the Platform.
Continued use of the Platform after updates constitutes acceptance of the new Terms.
For inquiries, assistance, or complaints, contact us:
📧 General Information: info@laayo.com.np
🛠 Support: support@laayo.com.np
⚠ Serious Issues: admin@laayo.com.np
🏪 Join us: partners@laayo.com.np
💸 Payment Issues: payments@laayo.com.np
By using Laayo’s apps, website, or services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in full.
